At Zoe Lens, we value your satisfaction and strive to ensure a smooth shopping experience. Please review our returns and refund policy below:
1. Returns
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Returns are accepted within 24 hours of delivery.
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Customers must notify us via email at [email protected] with order details and reason for return.
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Returns are accepted via online transfer arrangements only (customers will be guided by our team upon approval).
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Returned items must be unused, in original packaging, and in the same condition as received.
2. Refunds
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Once your return is approved and processed, a refund will be issued within 3 business days.
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Refunds will be made through online transfer only.
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Shipping costs (if applicable) are non-refundable.
3. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse or negligence.
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Items returned after the 24-hour window.
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Customized or final-sale products.
4. Contact Us
For return requests or refund inquiries, please contact us:
Zoe Lens
Email: [email protected]